Curious Cat Pty Ltd — ACN 661 147 048
Cookie Policy
Introduction
This Cookie Policy explains how Curious Cat Pty Ltd ("Curious Cat", "we", "us", "our") uses cookies and similar tracking technologies when you visit our websites at vetiq.app and curiouscat.com.au or use the VetIQ platform. It should be read alongside our Privacy Policy.
By continuing to use our websites, you consent to our use of cookies as described in this policy. You may withdraw your consent at any time by adjusting your browser settings or using the cookie preference controls described below.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).
Similar technologies include web beacons, pixel tags, and local storage objects, which function in a comparable way to cookies. References to "cookies" in this policy include these similar technologies unless stated otherwise.
Strictly necessary cookies
These cookies are essential for the VetIQ platform and our websites to function. They enable core features such as authentication, session management, and security. Without these cookies, services you have requested — such as logging into your account — cannot be provided. These cookies do not require your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
auth0 | Auth0 | Maintains your authenticated session | Session |
auth0_compat | Auth0 | Legacy browser session compatibility fallback | Session |
did | Auth0 | Device fingerprint for anomalous activity detection | 1 year |
did_compat | Auth0 | Legacy browser device fingerprint fallback | 1 year |
csrf_token | VetIQ | Protects against cross-site request forgery | Session |
vetiq_prefs | VetIQ | Stores essential UI preferences (theme, locale) | 1 year |
Analytical and performance cookies
These cookies help us understand how visitors interact with our websites and platform. The information collected is aggregated and anonymous. We use this data to improve the performance and usability of VetIQ.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique users and sessions | 2 years |
_ga_* | Google Analytics | Persists session state for a specific GA4 measurement stream | 2 years |
Functional cookies
These cookies enable enhanced functionality and personalisation provided by third-party services integrated into the VetIQ platform.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
__zlcmid | Zendesk | Identifies a returning visitor to the Zendesk live chat widget | 1 year |
ZD-suid, ZD-buid | Zendesk | Anonymous session and browser identifiers for support chat continuity | Session / 1 year |
Marketing and targeting cookies
We do not currently use marketing or advertising cookies on the VetIQ platform. If this changes, we will update this policy and seek your consent where required.
Some cookies on our websites are set by third parties we work with. These third parties may use the information collected via their cookies for their own purposes in accordance with their own privacy policies. We do not control these cookies. Third-party providers currently operating on our websites include:
- Google LLC — Analytics and tag management. See Google's Privacy Policy.
- Zendesk Inc. — Customer support and live chat. See Zendesk's Privacy Policy.
Browser settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View the cookies stored on your device
- Delete all cookies or cookies from specific websites
- Block third-party cookies
- Block all cookies (note: this will impair the functionality of VetIQ and most other websites)
Settings vary by browser. For guidance, visit your browser's help documentation:
Opt-out tools
You may opt out of specific analytics providers using their dedicated tools:
- Google Analytics — Google Analytics Opt-out Browser Add-on
Do Not Track
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. Our websites do not currently alter their behaviour in response to a DNT signal, but we will continue to monitor industry developments in this area.
Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact us
If you have any questions about our use of cookies or this policy, please contact us at support@vetiq.zendesk.com.