Question 1

Do I need a credit card to start my free trial?

Accepted Answer

Yes, a credit card is required for verification purposes only. You won't be charged until your 30-day trial ends. You can cancel at any time before then.

Question 2

Can I switch plans at any time?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. When you upgrade, the change takes effect immediately and your billing is prorated. Downgrades apply at the start of your next billing cycle.

Question 3

Can I cancel at any time?

Accepted Answer

Yes. There are no lock-in contracts. Cancel from your account settings before your next billing date and you won't be charged again. Your access continues until the end of the period you've already paid for.

Question 4

What PMS systems do you support?

Accepted Answer

VetIQ integrates with the major practice management systems used across Australia and New Zealand, including RxWorks, Ascend, and VisionVPM. Contact sales@vetiq.zohodesk.com.au for a full list and compatibility check.

Question 5

What are AI credits used for?

Accepted Answer

AI credits power your AI-generated reports, AI Assistant queries, and any automated analysis features. Each interaction consumes a small number of credits. Your monthly allocation resets on your billing date, and additional credits can be purchased if needed.

Question 6

Is there a setup fee?

Accepted Answer

A one-time A$150 setup fee applies to all plans. This covers clinic onboarding, PMS integration configuration, and getting your dashboard ready to go.

Question 7

How does the multi-clinic pricing work?

Accepted Answer

The Growth plan base price covers your first clinic. Each additional clinic is A$149/month. Enterprise pricing is custom — contact us for a quote based on your group size and requirements.

Question 8

Where is my data stored?

Accepted Answer

All VetIQ data is stored and processed within Australian Azure datacentres (Australia East and Australia Southeast). Your clinic data never leaves the country. We comply with the Australian Privacy Act 1988.

Feature	Starter	Growth	Enterprise
Analytics
Live analytics dashboard
Revenue & service mix reports
Custom dashboard
Corporate overview dashboard
Cross-clinic benchmarking
Advanced staff performance
AI & Automation
AI-powered monthly reports
AI Assistant (chat with your data)
AI credits per month	500	1,500	Custom
Campaigns & Marketing
Campaign management
Industry newsletters
Integrations
PMS integration
Pharma partner integrations
PowerBI integration
Custom PMS integrations
Clinics & Access
Clinics included	1	Multiple	Unlimited
Role-based access
Additional clinics		A$149/clinic	Custom
Support
30-day free trial
Email support
Priority support
Dedicated account manager
SLA & onboarding support

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Common questions

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